FAQ

What time is breakfast?

A: The breakfast is served from 7:30 am until 11 am

What credit cards does the hotel accept?

A: AMEX, Visa, Multibanco, Mastercard, Maestro, Revolut

Are taxes included in the room price?

A: Depending on the purchase channel, it may or may not contain city taxes

What is the check-in time? What is the check-out time?

A: Check-in 3 pm – Check-out 12 pm

Is there an early check-in or late check-out option?

A: Subject to the availability of occupation and typology

Do you have an area to store guests' luggage?

A: Yes, there is a luggage room for guests to leave their bags in the hotel 

Can I have an extra bed in my room?

A: We only have an extra bed in the Junior Suite typology

Does the hotel have cribs available?

A: We have cribs available, prior notice and availability

Does the hotel have a wake-up service?

A: Yes, upon request at reception

Is it possible to send a package to the hotel?

A: Yes, we accept customer orders.

How do I get to the hotel by metro?

A: The closest metro station to the Hotel is Restauradores (100 m)

How do I get to the hotel if I take the aerobus?

A: Nearest is Restauradores station (120 m)

Can I rent a car through the hotel?

A: Yes, upon advance request with guest services

Where can I park my car?

A: The Hotel does not have a car park; however, there is a car park (50 meters away / 3 minutes walking from the hotel), the cost is ± 24 euros for every 24 hours

Do you have a meeting room or a workspace?

A: We don't have a meeting room; the garden and restaurant are comfortable spaces to work.

Does the hotel have a gym?

A: We don't have a gym in the building, but we can make appointments at the gyms close to the hotel, and we have Yoga classes

Are pets allowed?

A: We do not accept pets in our hotel

Is it possible to ask for an iron or pool towels?

A: Yes, we do provide towels for the pool, and we can also provide an iron and a board in the room

Are there bathrobes in the rooms?

A: All our rooms have bathrobes available

Does the hotel have a laundry service?

A: Yes, the hotel has a laundry service

Does the hotel provide free wifi service?

A: Yes, it is possible to connect to WiFi anywhere in the building for free.

Is the pool water heated? What is the water temperature? What are the opening hours?

A: The pool is open every day from 8:00 am to 00:00 am, and it is heated from November to March. During the rest of the months of the year, the temperature depends on the external climatic elements

Does the hotel provide babysitting service?

A: Yes, the Hotel can subcontract this service upon request.

Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?

A: It is forbidden to smoke, even electronic cigarettes, inside this building

Does the hotel organise transfers?

A: The Hotel offers a transfer service through an external company upon prior request.

Which room types have a balcony?

A: The room types at our hotel with balconies are terraces

What should I do if I forget something in the room or hotel?

A: We can arrange for items to be shipped to the guest's location.

How can I book a yoga class?

A: Contact WelcomeTeam for pricing and availability before or during your stay

How can I book a tattoo?

A: Contact WelcomeTeam to get artist availability and schedules

What kind of cultural activities does the Hotel have?

A: On Thursdays, we have a DJ and on Saturdays, live Jazz

What are the restaurant hours?

A: Breakfast 7:30-11:00 am
Lunch 12:30-2:30 pm
All day 2:30 pm to 7:30 pm
Dinner 7:30 pm to 10:30 pm

Bar
12:00-00:00 Sunday to Thursday
12:00-02:00 Friday and Saturday

What kind of food do they serve in the restaurant?

A: At our restaurant, we serve World food, from sushi to ceviche, and we have vegan and vegetarian options available

Is it a breakfast buffet?

A: Yes, we serve a breakfast brunch type, a buffet with all the cold dishes and hot dishes à la Carte

Does the hotel have WhatsApp assistance?

A: The hotel has 24-hour WhatsApp assistance

Does the hotel help with booking tours, restaurants, transport, etc...?

A: Yes, the Welcome Team can assist with all customer requirements

Does the Hotel have a business centre for guests to use?

A: No, however, Welcome Team assists guests with requests for processing or printing documents.

When is the tattoo shop open?

A: The tattoo shop is open from Thursday to Tuesday

Does the hotel have room service?

A: Yes, we have room service in our hotel, 24 hours a day. During the day, there is a €5 delivery fee

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